OUR REFUND POLICY:
In case of provincial lockdown situation in the pandemic, we will provide full refund for program fees paid, without any cancelation charges.
Otherwise, program fee is NON-REFUNDABLE, unless there are extenuating circumstances and must accompany with written request supported with proper documentation (i.e. medical note) at least three (3) days before the program starting date or ( in case of birthday party, it must be made 2 weeks before the event date) . $150.00 as cancelation fees will apply to any request for program fees refund. The cancelation fees apply to each registration, requested for cancelation.
NO refund will be honored to the request made 2 days before program scheduled date or AFTER scheduled date or partially completed the program selected. Whenever possible we would offer an opportunity to reschedule or to make up that missing program / activities selected, subject to availability of the same program, selected for registration. ALL request for rescheduling or make up classes or cancelation of registration, must be made within one week from missing scheduled date and it must be in written and accompanied with proper documentation (i.e. medical note). Any Program cancelations can not be backdated.
NO verbal or phone/text or WhatsApp request will be considered and honored. ALL request must be in writing, at least 2 weeks before the event date and accompanied with proper documents like medical note.
Due to any unavoidable circumstances, if the Nutty Scientists Canada need to cancel scheduled class, whenever possible we will offer an opportunity to reschedule or make up that class, subject to availability. If a make up cannot be accommodated, you may request a future credit for that missed out class by submitting a program credit request. Future credit must be utilized within 3 months from the issue date.
Please note that Nutty Scientists Canada is NOT ACCEPTING ANY PROGRAM CANCELLATION OVER PHONE.
If you have further questions, feel free to CONTACT US .
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