Refund Policy:

OUR REFUND POLICY:

In case of provincial lockdown situation in the pandemic, we will provide full refund for program fees paid, without any cancelation charges.

Otherwise, program fee is NON-REFUNDABLE, unless there are extenuating circumstances and must accompany with written request supported with proper documentation (i.e. medical note). ALL requests must be in writing, at least ONE WEEK before (in case of birthday party) and TWO weeks before (for any other programs / activities, including science camp) the event scheduled date and accompanied with proper supporting documents like medical note. 

CANCELATION FEE: $100.00 in case of birthday party programs and $150.00 for any other programs / activities, including science camp, will be apply to any request for program fees refund. The cancelation fees apply to each registration, requested for cancelation.

NO verbal or phone/text or WhatsApp request will be considered and honored at any circumstances with no exception.

NO refund will be honored, if request for refund made ONE DAY before for Birthday Party program OR A WEEK before for any other programs / activities, including science camp, from the programs / activities scheduled date OR a request for refund made AFTER scheduled date or PARTIALLY COMPLETED the program selected. Whenever possible we would offer an opportunity to reschedule or to make up those missing program / activities selected, subject to availability of the same program, you have canceled. ALL request for rescheduling or make up classes or cancelation of registration, must be made within one week from missing scheduled date and it must be in written and accompanied with proper documentation (i.e. medical note). Any Program cancelation can not be backdated.

Due to any unavoidable circumstances, if the Nutty Scientists Canada need to cancel scheduled class, whenever possible we will offer an opportunity to reschedule or make up that class, subject to availability. If a make up cannot be accommodated, you may request a future credit for that missed out class by submitting a program credit request. Future credit must be utilized within 3 months from the issue date.

Please note that Nutty Scientists Canada is NOT ACCEPTING ANY PROGRAM CANCELATION OVER PHONE/TEXT OR THROUGH ANY SOCIAL MEDIA.

If you have further questions, feel free to CONTACT US .